My snow-blower, like every other snow-blower, is useless without shear bolts/pins. I bought it from Home Depot three years ago. Home Depot still sells them. I need some spares (I’m down to my last set), so I checked the Home Depot website to ensure they were in-stock in the Assembly Square store near my home.
Bingo — Model # 73203900, “Item can be picked up in store“. Item price is $6.49/package (3 in each package).
Wrong. I went to the store, only to find that the store has just two varieties on their shelves — neither is the right size, neither will fit my model, and they were unable to locate the very same page I found on their website. They were able to take my money so that I can “order online, ship to store.”
I just ordered three units through Amazon. They will arrive Friday, to my home, and they cost $4.85 each.
My learning (and this is not the first time for Home Depot)? Don’t shop there. The entire point of operating a brick-and-mortar outlet is so that I can pick up the things I need when I need them. Websites that lie about availability do far more harm than just saying “out of stock”. Forcing me to order goods to be shipped to their store colossally misses the point of internet shopping. It is yet another example of pushing onto the customer services that the store should rightfully do (in this case, inventory management).
Charging sales tax on my online purchase has NO IMPACT on my decision to buy these from Amazon. I predict that in 6-12 months, we will learn that Home Depot is closing stores (like Circuit City and Barnes & Noble), along with much wailing and gnashing of teeth about how unfair and harmful the “internet” is.
That whining is wrong. Home Depot has lost a customer, for good, because of their own incompetence, dishonesty, and arrogance. They deserve to go the way of Circuit City.