No, Governor, this is not an “inconvenience.” The failure of the state’s health care Connector website and application process is actually endangering lives. Read John McDonough’s blog, where he quotes someone who’s seeing things as they are unfolding at the place where the rubber hits the road:
“There is currently no solid process to get urgent medical need cases processed in a timely fashion. Uninsured consumers that have applied and are waiting an eligibility determination have two options to get needed health care right now: 1) Delay your appointment or 2) Pay out of pocket. To give you an example, a man with cancer had a kidney and part of his liver removed in December at a major hospital in Boston. He had a post-op appointment scheduled in early January and was told by his surgeon’s office that he couldn’t come for the appointment until he ‘got his MassHealth figured out.’ The ‘solution’ he was given was to delay his appointment or pay out-of-pocket. We’re hearing stories like this regularly at the advocate and provider tables.
“We have been given ‘contacts’ at the state to help us ‘resolve’ issues and get people coverage, but the system is so, so broken, to the point where these contacts take many days to find applications and then many days to process them. Also, we are seeing erroneous eligibility determinations come out of the new clunky systems they’ve built.”
What the fresh hell. “Inconvenience”?? Dying of cancer is an “inconvenience?” This requires an absolute full-court press, and a sense of urgency straight from the top. Glad to have the attention, but setting the right tone would really help.
Don’t boot this, Governor.