Well it did, work out well actually. After a nice chat with a polite and informed customer service rep (this is the T?) I was told that they would check out the story, and, if I was correct, they’d refund my money in 4-6 weeks.
Tuesday, 3 DAYS, after reporting this I got a letter in the mail (US mail, nonetheless) apologizing and enclosing a nice shiny plastic Charlie Card with $15 on it.
In the grand scheme of things this ain’t diddly. But it was a good customer service experience.
Why the failed change making in the first place, and how to prevent it, I know not; hopefully the T does and will fix the problem.
Just sharing for what it’s worth.