P.S. What about H.I.P.A.A.? For those of you not in the health industry, this abbreviation stands for Health Insurance Portability and Accountability Act. The legislation addresses the issue of privacy of protected health information. (e.g. name of patient, date of birth, social security number, address, diagnosis).
This law does not really apply to customer service representatives outside of the United States, and therefore this information could be used by unscrupulous foreign nationals for their own purposes.