Kudos to Globe correspondent J M lawrence for this awsome story. So many themes can be found in this slice of life playing out in Quincy over the last 63 years. What makes it great is that it is not all that unusual. Especially in a country of immigrants and children of immigrants. Like our’s.
The more things change the more they stay the same. (In good ways too)
Please share widely!
According to the customer service line, “production problems” resulted in late delivery of today’s Globe for most customers, and some customers will receive it tomorrow. Excellent.
We got a delivery credit (3rd in the last week!), but the Globe customer service person I spoke to had no idea what happened.
I subscribed to the hard-copy Globe for more than thirty years.
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p>I canceled that subscription, years ago, because they were consistently unable to deliver my morning paper to my home here in Brookline (not exactly a remote suburb) before I left for work. After the Globe and their distributor each convincingly explained that the problems were structural, not their fault, and could not be corrected, I canceled my subscription.
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p>A morning paper that is routinely delivered at 9:30a on a business day and then sits in the rain until I return home that evening has no value whatsoever.
Last time I subscribed was during a period of dual households when I was spending a lot of time in Manhattan. I needed the paper to start and stop. Despite the whizzy automated phone interface for starting and stopping the paper, it never worked. I’d always arrive home to a canceled newspaper lying on my porch.
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p>I called customer service. They insisted on returning my calls before I get up in the morning. What did they offer to do? They never could fix this problem, but they did offer me extra bonus newspapers.
…reading it in my local paper more than a week ago.