I’m pissed off. I have been doing a slow burn on this issue for many years now. Something must be done and done now.
I am talking about CHANGE.
As in the change you get back when you go to the store.
Why do store clerks insist on putting the bills flat on your hand first, then the reciept then the coin on top. This causes the spastic finger and hand twisting, especially in drive through or when you have the bag of groceries in your other hand, so as not to drop the coins all over the place.
Listen a-holes, it is not complicated and had worked fine for many years when clerks weren’t told by a computer how much change to give.
To give change properly a fourth grade education is needed.
Example: I buy an item, say, I don’t know, Juggs magazine. Say is costs $4.50 and I give the guy a twenty. What should he do?
1. Put the twenty on top of the draw.
2. Look at the cost of the item – in this case $4.50.
3. remove 2 quarters, a five dollar bill and a ten dollar bill.
4. Put the 2 quarters in my hand and say “five”.
5. Then count out the five and ten dollar bill in front of me “ten, twenty”
6. Then hand me bills which I am ready to receive without a balancing act to keep the coins for falling.
7. Ask if I want a receipt.
8. Put the twenty in the register.
We need some town hall meetings on this. It’s destroying the country.
Where can you get Juggs magazine for only $4.50 ?
the clerk is actually doing you a favor. Perhaps the whole “spastic finger and hand twisting” thing is a kind of prep for the rest of the evening? You know…just you and Juggs magazine?
in an Andy Rooney voice. It was great, especially the Juggs magazine part.
Or how they give you five different slips of coupons and receipts at Stop & Shop?
I run a register and try to take my cues from the customer as to whether to hand it over all at once or wait for them to put the bills away before offering the coins. I wish more clerks would do this for me because I want to put the bills in my wallet before receiving the coins.
Then Bills. Not the other way around.
as long as each of the three (bills, coins, receipt) is handed over separately.
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p>And since when does the cashier have to ask permission to put the receipt in the bag? When I was a kid, that was standard operating procedure.
and do it EB’s way, both parties know exactly how much is being charged and how much is being returned. It is easier to give the coins first so that you are dealing with whole dollars. This is becoming a lost art.
Maybe its because I already know how much change I’ll get because I do the math out of habit. If something costs 15.50 and I hand over a 20 I get momentarily thrown when someone says, “There’s 16, 17, 18, 19, 20.” I prefer to just hear, “Four dollars and fifty cents is your change.” and I was always taught to count money by denominations in order from largest to smallest.
and I speak as someone who once ran the front end at a big box retailer — responsible for training and managing many dozens of cashiers.
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p>Instead, try this order:
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p>1. Put the twenty on top of the draw.
81 1/2. Put the twenty in the register.2. Look at the
cost ofchange for the item – in this case$4.50$15.50.3. remove 2 quarters, a five dollar bill and a ten dollar bill.
4. Put the 2 quarters in my hand and say “five”.
5. Then count out the five and ten dollar bill in front of me “ten, twenty”
6. Then hand me bills which I am ready to receive without a balancing act to keep the coins for falling.
7.
Ask if I wantProvide a receipt.<
p>
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p>Why the changes?
a. You put the money in the drawer pronto. This eliminates problems ranging from accidentally double counting the $20, the wind blowing, or any number of other issues. When customers or other employees who aren’t your boss are nearby, money should always either be in the drawer or in your hand. Period.
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p>b. The cost of the item doesn’t matter, especially because of sales tax. The register tells you how much change is coming. Pay that. Now, if the person gives you $20.77 because the item was $4.67, just type in $20.77 in the register and sure enough, it will inform you to pay out $16.10. Pay out $16.10, and appreciate that he just reduced the number of coins in his pocket by four instead of increasing them by five.
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p>c. Don’t ask about the receipt. There are people waiting in line. Provide the receipt, say thank you, and move on. I’d rather pay one employee to sweep up all those receipts at the end of the day than slow each transaction at each register down by 3 seconds.
the customer cannot claim they gave you something higher.
One way or the other make sure the customer leaves with the difference between the amount owed and amount given. There’s no one right answer.
The way it was done by all not too long ago. Clerks wer trained that way.
In fact I’m pretty sure I wasn’t and my current job (as was at least one previous one) is primarily manning a register. I’m not really sure who’s to say what’s proper in this regard and as I previously mentioned, I’d actually rather it not be done your way to me on the customer side of the counter.
Each step makes sense.
Counting the bills put in front of person shows they are not being ripped off.
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p>Putting bill on drawer so you can remember what he gave you.
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p>Coiuns first so you can take the bills in the same hand if in a more convenient and erganomic method.