Hi folks. I’ve gotten a number of emails in the last 24 hours reporting difficulty logging in. I’m not sure exactly what the cause is, but it may well be related to our recent site repair.
In any event, some combination of the following steps seems to resolve the problem in most cases.
- Be sure that cookies are enabled in your browser.
- Clear your browser’s cache and try logging in.
- Delete your cookies and try logging in.
- Try all of the above, then follow the “lost password” protocol and try logging in with the new password.
If none of that works, email us (blue at bluemassgroup dot com) and we’ll try to figure it out.
Thanks, as always, for your patience.
Please share widely!
ryepower12 says
I had been having trouble with Chrome, but these fixed it.
fenway49 says
The maintenance a day or two ago left me logged out and I wasn’t able to log back in, but the steps suggested by David above solved the problem (obviously!).
kirth says
I was one of the people who wrote to David. I’m still not sure why my first three emails (to two different addresses, and using two different email clients) did not go through, but his suggestions did help me find the problem.
David says
resulted in our email going offline for about a day – we didn’t realize it had happened until one of us got a bounceback message. All part of the same fix that hopefully has resolved the site’s issues.
ramuel-m-raagas says
I thank our site’s administrators for these effective instructions.