1. Managing the crowd. Wal-Mart took a very nonchalant approach to the massive crowd gathering outside its store and as a result, things got out of hand. It had no crowd control and no order to the madness brewing outside its door.
2. Respecting its employees. Wal-Mart had no one trained to handle crowds and so they appointed Mr. Damour, who had been hired by a private temp agency to do maintenance work, to deal with the crowd. Reports are surfacing that “Damour was asphyxiated last Friday while trying to shield a pregnant shopper from the throngs of bargain hunters.”
3. Not putting blood in the waters. Wal-Mart invited a mad rush by advertising about the “blitz” on deals and showcasing “door-buster” sales. They routinely show ads of frenzied mobs outside their stores. This encourages civil unrest and violent behavior. Wal-Mart needs to act more responsibly.
Wal-Mart’s first and only objective is to make money. It’s why they don’t blink an eye about outsourcing jobs to China, polluting waterways, paving marshland, steamrolling local economies or busting unions. But worker rights and safety matter and Wal-Mart needs to treat its employees better.
This death didn’t have to happen.